Outage of several components

Resolved | Jul 15, 2024 | 09:25 GMT+02:00

The root cause of the problems have been identified and resolved. Furthermore, measures have been taken to prevent recurrence.

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• Resolution in progress | Jul 15, 2024 | 08:00 GMT+02:00

  The platform is currently experiencing issues with loading Newsroom statistics and accepting new uploads to the Asset Manager.
  
  The team has identified the root cause of the problem and is implementing a resolution.

Mail service disruption

Resolved | May 31, 2024 | 10:38 GMT+02:00

All services from our email service provider are fully operational again. Email campaigns sent through our platform are now being delivered without delays or failures. We are keeping an eye out for any reoccurrence.

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• Identified | May 31, 2024 | 10:10 GMT+02:00

  Unfortunately we are experiencing another issue with our email service provider. This may result in delays or failures when trying to process incoming emails or send emails from our platform. We have reached out to our partner and will let you know as soon as more information becomes available!

Mail service disruption

Resolved | May 27, 2024 | 20:16 GMT+02:00

All services from our email service provider are fully operational again. Email campaigns sent through our platform are now being delivered without delays or failures. We are keeping an eye out for any reoccurrence.

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• Identified | May 27, 2024 | 17:23 GMT+02:00

  Unfortunately the same issue reoccurred with our email service provider. This will again result in delays or failures when trying to send emails from our platform. We have reached out to them and will let you know as soon as more information becomes available!

• Resolved | May 27, 2024 | 16:16 GMT+02:00

  All services from our email service provider are fully operational again. Email campaigns sent through our platform are now being delivered without delays or failures.

• Resolution in progress | May 27, 2024 | 15:56 GMT+02:00

  Latest update from our email service provider; the issue has been identified and a fix is being implemented.

• Open | May 27, 2024 | 15:10 GMT+02:00

  We are currently experiencing an issue with our email service provider. This may result in delays or failures when trying to send emails from our platform. We have reached out to them and will let you know as soon as more information becomes available!

Outage of platform

Resolved | Feb 24, 2024 | 13:40 GMT+01:00

We have identified the issue and corrected it.

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• Resolution in progress | Feb 24, 2024 | 13:15 GMT+01:00

  On 2024-02-24, around 1:15PM CET, we experienced an issue with the Presspage platform, impacting the availability of the Manager and Newsrooms for part of our users and visitors.
  
  We have identified the root cause and corrected it.

Temporary performance problems

Resolved | Dec 15, 2023 | 10:00 GMT+01:00

Around 10:00 CET, we experienced performance problems for a number of minutes that led to slow loading times on some newsrooms. Some visitors during this timeframe may not have been able to reach the page. The cause of the problem has been identified and resolved. Furthermore, measures have been taken to prevent recurrence.

Outage of platform

Resolved | Sep 16, 2023 | 09:30 GMT+02:00

As a consequence of a misconfiguration, specific components within the Manager and Newsrooms interfaces ceased to load correctly, resulting in errors. The root cause has been identified and a patch has been applied. Furthermore, preventive measures have been taken to ensure this specific issue won't happen again.

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• Investigating | Sep 16, 2023 | 07:45 GMT+02:00

  We are experiencing issues with our platform. Both the Presspage Manager and the Newsrooms are affected.
  
  We have identified the root cause and are working on resolving it.

Outage of platform

Resolved | Jun 17, 2023 | 12:15 GMT+02:00

Between 2023-06-17 12:15:00 CEST to 2023-06-17 13:21:00 CEST (1hour 6mins), we experienced an outage of the Presspage Platform.

The Platform and its full functionality are back online and we are currently investigating the root cause of this event. Once identified we'll implement measures to prevent recurrence.

Intermittent displaying issues

Resolved | Jun 13, 2023 | 09:34 GMT+02:00

Between 2023-06-13 09:37:00 CEST to 2023-06-13 09:47:00 CEST (10 minutes), the platform experienced Intermittent issues with displaying Newsroom and Manager pages.

The root cause has been identified and resolved.

Platform incident

Resolved | May 25, 2023 | 11:47 GMT+02:00

Between 2023-05-25 11:09:00 CEST to 2023-05-25 11:20:00 (11 minutes), we experienced an issue with our Platform that caused the Manager and Newsroom pages to not show any content.

The Platform and its full functionality are back online and we are currently investigating the root cause of this event.

Brief outage of platform

Resolved | Feb 13, 2023 | 19:56 GMT+01:00

Between 2023-02-13 19:52:22 CEST to 2023-02-13 19:56:45 (4 mins 23 secs), we experienced a brief outage of our Newsrooms Platform.

We have identified the root cause and are implementing measures to prevent recurrence.

Outage of platform

Resolved | Jan 31, 2023 | 10:15 GMT+01:00

We've experienced a short outage of the Presspage platform. Immediate action was taken to address the issues, resulting in the Newsrooms and our Manager tool being quickly available again. We have identified the root cause and are implementing measures to prevent recurrence.

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• Investigating | Jan 31, 2023 | 10:10 GMT+01:00

  We are experiencing an outage of the PressPage platform. Our teams are working hard to get this resolved as soon as possible

Log4j investigations

Resolved | Dec 14, 2021 | 00:00 GMT+01:00

In response to the Apache Log4j vulnerability, we have investigated any potential impact on the PressPage Platform and can safely state that the platform itself is not affected. PressPage is fully hosted on AWS cloud services and does not self-manage any environments which contain this exploit.

AWS does use Log4j2 in some of its peripheral services, none of which contains content or data from the PressPage platform. AWS is aware of the recently disclosed security issue and have made patching this exploit the highest priority (https://aws.amazon.com/security/security-bulletins/AWS-2021-006/).

Please contact support@presspage.com if you have any questions or concerns.

Outage of Newsrooms Platform

Resolved | Jun 09, 2021 | 13:50 GMT+02:00

We experienced an outage of the PressPage platform.

Newsrooms and our Manager tool are available again. We are identifying the root cause and are implementing measures to prevent recurrence.

Outage of Platform

Resolved | Mar 19, 2021 | 09:53 GMT+01:00

Between 2021-03-19 09:48:53 CEST to 09:53:07 (4 mins 14 secs), we experienced a brief outage of our Platform.

We have identified the root cause and are implementing measures to prevent recurrence.

Outage of Newsrooms Platform

Resolved | Feb 23, 2021 | 14:44 GMT+01:00

Between 2021-02-23 14:37:50 CEST to 2021-02-23 14:44:40 (6 mins 50 secs), we experienced a brief outage of our Newsrooms Platform.

We have identified the root cause and are implementing measures to prevent recurrence.

Outage of Newsrooms Platform

Resolved | Dec 20, 2020 | 23:00 GMT+01:00

Resolved - Between 2020-12-19 11:07:53 CEST to 2020-12-19 11:13:30 (5 mins 37 secs), we experienced a brief outage of our Newsrooms Platform.

We have identified the root cause and are implementing measures to prevent recurrence.